Wednesday October 5th, 2011 -
9:00 am - 10:00 am
Tony Suchman
Creating work environments that foster Relationship-centered Care
Abundant evidence demonstrates that organizational and team performance are directly linked to the quality of workplace relationships. In this interactive plenary session, we will explore approaches to creating a relational workplace culture, starting with a new way of thinking about organizations and the work of leading change. This approach integrates perspectives from complexity, positive psychology and Relationship-centered Care. We will also consider specific methods and illustrate their use with case studies. Participants will have the opportunity to apply the concepts from this session to their work already in progress at home.
Bio
Anthony Suchman, MD, MA, FACP is a practicing internist, health services researcher, consultant, and Clinical Professor of Medicine at the University of Rochester.
For the past 20 years, his work has focused on organizational behavior in healthcare – how the values expressed in everyday administrative processes and leadership behavior affect healthcare quality. He founded and led an integrated delivery system for 5 years and subsequently, after earning an MA in organizational change, established a consultancy focused on organizational change and leadership development in healthcare.
Major completed projects include transforming the culture (informal curriculum) of a medical school, helping a hospital achieve high performance with a relationship-centered culture, and founding an annual year-long institute on leading organizational change. He has facilitated projects on strategic planning, culture change and process improvement for healthcare organizations across the US, in Europe and in Israel.
His second book, Leading Change in Healthcare (co-authored with David Sluyter and Penny Williamson) has just been published.