Jody Hoffer Gittell

Relational Coordination:  New Lessons for Getting from Here to There

Relational coordination is a dynamic, mutually reinforcing process of communicating and relating for the purpose of task integration, of particular importance when responding to high levels of uncertainty, task interdependence and time constraints... {read more}

Darren Osborne

The changing face of communication – What you need to know to Catch Up

"Veterinary Medicine has changed so much in the last few years that if you’re not keeping up, you will be left behind." When I first heard this statement, my knee jerk reaction was to refute it; service is service and dogs and cats have not changed much ... {read more}

Tony Suchman

Creating work environments that foster Relationship-centered Care

Abundant evidence demonstrates that organizational and team performance are directly linked to the quality of workplace relationships. In this interactive plenary session, we will explore approaches to creating a relational workplace culture, ... {read more}