7:30 am

Registration

8:00 am

Continental Breakfast

9:00 am

Pre-conference Workshop - Part A
Communication Curricula in Veterinary Medicine: Who, What, Where, When, WHy and How?
Kathleen Bonvicini and Jennifer Brandt

12:00 pm

Lunch - buffet

1:00 pm

Pre-conference Workshop - Part B
The proliferation of performance-based exams: Ethical, educational or excessive?
Brian Hodges

7:30 am

Registration

8:00 am

Continental Breakfast

9:00 am

Opening Remarks
Alastair Cribb, Dean of UCVM, DVM, PhD, FCAHS and Cindy Adams, PhD, MSW, ICCVM Conference Chair

9:30 am -
10:30 am

Plenary - Relationship - Centered Care:  A model (at last!) that speaks to the full spectrum of relationships in veterinary medicine
Tony Suchman

10:45 am -
12:15 pm

Making Sense of the Web: Helping Clients Critically Appraise Pet Related Web Sites
Connie Varnhagen

Communication Skills that Build Relationships:  The key to effectiveness, efficiency and quality

12:15 pm

Lunch - buffet

1:15 pm -
2:45 pm

Tips and Tools for Communication Coaching Onsite in your Practice
Gwyn Barley and Jane Shaw

The Maze Game - A stimulating and entertaining workshop on feedback

3:00 pm -
3:15 pm

The Prevalence and Nature of Cost Discussions in Companion Animal Practice
Jason Coe, Cindy Adams and Brenda Bonnett
Introducing Client Simulation Consultations Into Clinical Rotations

3:15 pm -
3:30 pm

Firehouse Animal hospital Project: Communication skills education and outcomes assessment
Jane Shaw, Gwyn Barley and A. Hill
Implementing An Elective Communication Skills Course in the Veterinary Curriculum: A four year experience

3:30 pm -
3:45 pm

A Psychological Approach Towards Enhancing Treatment Compliance in Owners of Obese Dogs
Vanessa Rohlf, P. Bennett, S. Toukhsati and G. Coleman
Student Interviews With Simulated Clients: Use of Two Assessment Instruments

3:45 pm -
4:00 pm

Treating Housecats and Dogs for Diabetes Pivots on Owners’ Perceiving Their Pets As  Selves: Emerging insights From Qualitative Research
Melanie Rock and Patricia Babinec
Identifying A Communication Curriculum for A Veterinary Medicine Context

4:00 pm -
4:15 pm

Features of the Veterinarian Client-Patient Interaction Found To Contribute To Client Satisfaction In Companion Animal Practice
Jason Coe, Cindy Adams and Brenda Bonnett
Rating Communication Skills on a Whole New Scale

4:15 pm -
4:30 pm

Communication research: the use of standardized clients in the veterinary clinical setting
Lea Nogueira, Cindy Adams and Lynda Ladner
Embedding Communication Skills Education in Existing Veterinary Curricula

6:00 pm

Poster and Exhibit Reception - click here for program

7:30 pm

Dinner and Keynote Presentation with Charlie Russell
A 66-year-old ex-rancher, turned grizzly bear researcher, Charlie has spent the best part of 46 years pondering and testing the possibilities that bears are peaceful animals.

7:30 am

Registration

8:00 am

Continental Breakfast

9:00 am -
9:45 am

Plenary - Disclosing Medical Errors: A view from the evolving world of medicine
Wendy Levinson

9:55 am -
11:25 am

Informed Medical Decision Making
Wendy Levinson
Risk Communication in Practice
Don Klingborg and Dale Moore

11:45am -
12:30 pm

Animals in My Work
Lynn Feldman
Don’t Roll Over and Pee: Being assertive without losing compassion
Elizabeth Strand

12:30 pm

Lunch - buffet

1:30 pm -
3:00 pm

Technical Communication: Improving website communication
Marianne Hofmeister
Using Videotape of Authentic Clinician-Client Interactions as a crucial tool in teaching communication skills
Mac Hafen

3:15 pm -
4:45 pm

Empathy: What’s all the fuss?
Kathleen Bonvicini
One Health-Global health Syndemics: Building a trans disciplinary foundation in education
Bonnie Buntain and J. Hatfield

6:30 pm

Meet for transportation to dinner

7:00 pm

Mountain view BBQ – a hearty BBQ around a bonfire surrounded by the majestic mountain peaks.

View www.mountviewbbq.com for more information.

7:00 am

Continental breakfast

8:00 am -
8:45 am

KEYNOTE - How to make the art and science of communication a driving force in your practice:  strategies from the trenches
Richard Christmas

9:00 am -
10:30 am

Teams of Engagement:  Ways to improve communication consistency for clients by engaging all members of the veterinary team
Heather Lowe and Jayne Takahashi
Coaching techniques for teaching communication in classroom, clinic and the practice settings

10:45 am

Dave Thiaw – Master drummer - A unique teaching method that has been described as inspiring, motivating, fun and challenging.

12:30 pm

Lunch